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Why is live feed skipping?

  • Updated

If your live stream is skipping, or if you are experiencing buffering or rebuffering or frequent stops, please check your internet connection. Please know that GOLFTV requires 5mb/s to function properly.

 

Please follow these troubleshooting steps to resolve the issue:

If you are using a cellular data network or satellite internet

Try a different network like your home Wi-Fi. Cellular connections are often slower than cable internet or DSL. 

If you're still experiencing video playback issues, please try the following steps, in this order:

  1. Close the GOLFTV app;
  2. Turn off the device you are using to stream GOLFTV;
  3. Turn off, then restart your internet modem and router;
  4. Power your device back on;
  5. Open the GOLFTV app.
If you are using a computer and a private Wi-Fi connection
  1. Reboot your computer. Try turning your computer off and then power back on;
  2. Restart your home network by unplugging your modem from power for at least 30 seconds;
  3. Connect your computer to your modem. If you are connecting through a wireless router, this will help identify the wireless connection as a possible cause.

 

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